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Canyon College

online Managing Conflict Resolution course at Canyon College

COURSE SYLLABUS: Managing Conflict Resolution

Course Title: Managing Conflict Resolution - BU384
Department: Business Administration—Bachelor's
Instructor: Kenneth "Micheal" Townsend, MBA, BS, AA E-Mail Vita
Prerequisites: None

Course Objectives:
BU384 Focuses on conflict processes and dynamics, this course draws from literature on the social and behavioral sciences and from the recent research in organization, community, labor and international conflict.

Required Textbook:   Online Bookstore
Handbook of Conflict Resolution edited by Deutsch and Coleman. Jossey-Bass Publishers (Wiley, John & Sons), Inc, 2000. (Amazon or Barnes and Noble or at local university bookstores.) ISBN: 0787948225

Other Requirements:
1.) There will be two exams (one-midterm and one final). The format of the tests will be multiple choice and/or essay and will cover the material that has been presented in the text and lectures up to that point. Specifics of exam length and coverage will be dealt with prior to exam dates. The exams will be completed no later than the last day of the week on week four and eight respectively. The exams will not be allowed to taken earlier than beginning of that week as well unless authorization is given by the instructor for that student for extenuating circumstances.
a.) Exam one will cover chapters 1 through 15.
b.) Exam two will cover chapters 16-27.
Hint: Exams will be taken online and graded by computer unless the questions are essay. The best way to prepare for exams is to read all assignments and to prepare for all assignments ahead of time. The easiest way to make a poor grade on an exam is to get behind and stay behind early.

2.) There will be several written assignments as well for this class. The material that shall be covered will come directly from readings in the text. The readings will be of specified length and should be properly documented. This class will take eight weeks to complete. At the end of week one, two, three, five, six, and seven, there will be a written assignment due. At the end of the fourth and eighth week, there will be no written assignment due because of exams. Late assignments will be penalized two points a day for the first five days and one letter grade for each day after that. Any questions concerning this policy need to be directly aimed at your instructor to avoid confusion.

3.) Each of the written assignments with the exception of the last one should be approximately five to six pages in length (no less) double spaced and cover the material as presented in the text book. The assignments are outlined below. They are due no later than the week they are given and no earlier than the week they are given as well. Grammar is very important as well as structure. By this point in your college career, none of us should have a lot of problem with this. Deductions may be taken for poor grammar, syntax, structure, as well as, principle gaps. Please make sure that all assignments are presentable in a business situation. Make believe that I am the president of your company and the reports are meant to be used in our business.

Written Assignments:
a.) Written assignment number one--Chapters 1-6--"Explain the reason for the need to take a course in conflict resolution for your program." Where applicable add pertinent information from the text, your work situation, or other sources. Documentation must be consistent. Every outside source should be documented and plagiarism will not be tolerated on any assignment. Whatever type of format used is fine for this and other assignments, but always be consistent. If you use, APA for one part, use it for all parts and all assignments. I know that this is a lot of material. Please use this book as a reference when possible and read as much to accentuate learning, but this is a lot to read and expect anyone to remember.

b.) Written assignment number two--Chapters 7 thru 12—These are very important chapters as far as the course is concerned. The specifics include persuasion, intergroup conflict, decision making, bias, anger, and self-regulation. Choose a topic from each of these important issues and write about it for this assignment. Pay very close attention to documentation.

c.) Written assignment number three--Chapters 13 thru 15. Discuss the following topics: framing, personality and its role in conflict, and conflict resolution in children. Make sure you hit the important topics and also that you use proper documentation when applicable.

d.) Written assignment number four--Chapters 16 thru 19. Discuss at least two topics noted in this lesson and writing about them. Use proper documentation as needed.

e.) Written assignment number five--Chapters 20 thru 24. Discuss elements of aggression, violence, intractable conflict, culture and conflict, cooperative conflict, and teaching conflict resolution. Where there is overlap, note it. Make sure you include proper documentation as needed.

f.) Written assignment number six--Chapters 25 thru 27. For this lesson, the assignment counts more. Choose a topic or topics and an important aspect of conflict covered in this class for scrutiny. Do this in an in depth manner. This assignment should be longer have more sources than the other five. This assignment should have no less than six sources at previously noted in this class.

Instructor Availability:
I am available periodically at the e-mail address above. Please e-mail any questions. That is the reason that I am here. I will try to do everything I can to help you as much as possible. Please do not wait until the end of class to get help. It will be too late. Anytime your grade falls below C, I will try to contact you about it. If I do not, or fail to get a hold of you, please contact me through e-mail.

Attendance Requirements and Submission Deadlines:
You must submit all assignments on time as listed above. Other interactions are encouraged, but not necessary. Late assignments will result in point deductions as noted above. Late exams will only be allowed to be remade if the student has an excuse that was excused before the exam. Warnings are given about exams prior to the beginning of the course. It is in the best interest of anyone wanting to "miss" an exam to get an excuse from myself or to take the exam just prior to the due date to ensure no problems. Interactions will be made with instructor via message boards and e-mail. I am not planning any chatting one on one with myself or the class, but you are welcome to do so among yourselves. If you do need me for "chatting", please e-mail me and we will set something up. I need as much warning as possible. This is not my only class. Questions need to be completed prior to these sessions so be ready. The only requirements for attendance are the assignment deadlines given above.

Grades and Distribution (points):
First five written assignments: 60 points each
Midterm exam: 100 total points
Final exam: 100 total points
Final written assignment: 100 total points
Total points available: 600 total points for the class

Grading Scale:
A Excellent 90-100 540-600
B Above average 80-89 480-539
C Average 70-79 420-479
D Below average 60-69 360-419
F Failing grade Below 60 0-359