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Canyon College

online health care strategic planning and management course at Canyon College

COURSE SYLLABUS: Health Care Strategic Planning and Management


Course Title:
Department:
Instructor:
Phone:
FAX:
Prerequisites:
Co-requisites:
Recommended Preparation: 		Health Care Strategic Planning and Management
Health Sciences
Michael L. Beshears, M.A. E-Mail Vita
(870) 453-3199
(870)453-3210 or 3211
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Course Description
Course Objectives
Overview and Course Goals
Course Policies

Grades
Required Texts
Course Schedule
Internet Reference Site


I. Course Description:

Strategic Planning and Management

This course is designed for the graduate student of health care administration covering strategic planning concepts and practices in the health care settings present in the United States of America. This course focuses on the integration of business and functional plans, performance audits, organizational culture, gap analysis, and values clarification. The course introduces the student to specific models and definitions related to the strategic planning processes. The course explores the various role responsibilities related to organizational leadership regarding strategic planning with a strong focus on impact and probability organizational contingency planning. Course methodologies are designed to be applicable to both nonprofit and for-profit organizations in health care delivery in the USA today.

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II. Course Objectives

To provide students with an opportunity to:
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III. Overview and Course Goals

Welcome to Strategic Planning and Management online! This course focuses on the basic understanding of the concept of strategic planning and delivery of quality service and products as it relates to for-profit and nonprofit organization, internally and externally. This course includes an introduction to tools used in strategic planning throughout management procedures, problem-solving techniques, and process evaluations related to the health care administrator. This course is designed to guide students to describe, discuss, and apply the techniques required in strategic planning methods, including data selection, data collection, and common techniques of data analysis. The student(s) will become conversant with the skills required in the development and implementation of various strategic planning organizational improvement management tools. The student will learn how to use the World Wide Web to research topics. The reference area and online conference room will allow the student to delve deeper into any subject area that is of particular interest. This will be reinforced and expanded in reading our text(s):

Goodstein, Leonard; Nolan, Timothy; Pfeiffer, William J., Applied Strategic Planning, First Edition (1993), McGraw-Hill Inc., (ISBN: 0-07-024020-5)

After completing Week 1 the student should be able to:
After completing Week 2 the student should be able to:
After completing Week 3 the student should be able to:
During Week 4: The Mid-Term will be administered. After completing Week 4 the student should be able to:
After completing Week 5 the student should be able to:
After completing Week 6 the student should be able to:
During Week 7: {COMPRENSIVE FINAL EXAM REVIEW} after completing Week 7 the student should be able to:
During Week 8: {Final Exam. Also the thesis is to be sent to the instructor this week}:

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IV. Course Policies

On-Line Participation

This course is offered on-line, over the Internet, which allows students to participate at any time, from any location. Because of this flexibility, it is important to plan your time carefully. Students are expected to sign in to the class conference forum (your "virtual classroom") and participate in discussions and other activities at least four times per week. You should expect to expend a minimum of four hours per class week on-line -- the same amount of time one is normally in the physical classroom. You'll be sending and receiving E-mail, performing on-line research and participating in Web explorations and "tours," and interacting socially and professionally with classmates. See Ground Rules for On-Line Participation for additional guidance.

A class week is defined as the period of time between Monday and Sunday. The first week begins the first day of the semester and ends midnight the following Sunday. Assignments scheduled for completion during a class week should be completed by Saturday of the week assigned. Writing assignments and formal papers should be completed and successfully submitted, or postmarked, so that they are in my hands on the due date. NOTE: Because this is an online course designed to get feedback on assignments to you directly via Internet, you must make prior arrangements with me before submitting a paper via fax or the postal service. If you ever have problems transmitting your assignments to me, telephone me immediately, and we'll get the problem solved. The student is to understand that unless the instructor authorizes a time extension, all assignments received past its due date will receive a grade score penalty. The student will receive a confirmation of receipt from the instructor within 72 hours of sending the assignment. If the instructor has not replied within 72 hours to the student, it is the student's responsibility to follow-up on all submitted assignments and email messages sent to the instructor.

Email-Homework
Homework must be submitted not later than Saturday of the week assigned. Late homework will receive a grade penalty. Homework not turned by the due date, but which is turned in no more then 7 days late, will receive a 5 (five)-point penalty for each day late. Homework not received within 7 days of the due date will not be scored and will receive a zero. No work received after the last Saturday of the online term will be scored.

Discussion Assignments
Discussion (student classroom participation) work must be posted in the classroom not later than Saturday of the week assigned. I will not accept these via email. They must be posted in the classroom i.e., week one discussion question in week one discussion message board in order to be scored. Posting placed in the wrong classroom message board will not be graded and will not be scored. Late discussion thread postings by a student will receive a 5 (five)-point penalty for each day late after the due date up to 7 days. The required discussion posting(s) not posted after 7 days of there due date will not be scored and will receive the grade of zero. No class-work posted after the last Saturday of the online term will be scored.

Absentee Policy:
Student(s) who fail to participate in the classroom during a course week will be deemed absent for that week. The absence will be annotated as absent unexcused (AU), unless the instructor has been informed beforehand and deemed the absence as absent excused (AE). The instructor shall report all absences to the main campus as required. A student who has not participated for 14 consecutive days regardless if the absences were deemed AU or AE shall be recommended for administrative withdrawal to the main campus. The main campus shall make recommendations to the instructor as to what action if any will be taken. Emails sent to the instructor during a "course week" without actual classroom participation will not count as classroom participation or attendance. This will be scored and annotated accordingly AU or AE. In a traditional classroom just because a student contacts the instructor and is excused from a scheduled class meeting does not mean the student is given credit for participation or attendance. The student is still annotated as AU or AE. The online classroom shall be no different in this respect. It is the instructor's sole discretion as to what he/she shall consider AU or AE.

Ground Rules for On-line Participation

Students should use e-mail for private messages to the instructor and other students. Students are to send all email messages or homework to the instructor's following email address: beshear1@ozarkmountains.com The Classroom Conference Board(s) are for weekly discussions, instructor messages, classroom participation and attendance.
1. Students are expected to complete (4 - 5) hours per week of conferencing or other appropriate online activities, including sending/receiving E-mail and navigating and conducting research over the World Wide Web.
2. All students will participate in conference discussion. Conventions of on-line etiquette, which include courtesy to all users, will be observed. Conference discussion in this context means the course conference where we can all post questions and comments. (Note: Typing in all caps is the same as shouting at your classmates and is considered rude.)
3. We will also have on-line real time conferences from time-to-time. These are strictly voluntary - participate if you can and want to. I'll try to arrange these at convenient times, but one of the reasons you are taking an Internet course is to avoid being stuck with a particular schedule. If the topic proposed is of no interest to you or if the time is inconvenient, don't worry about it.
4. Students may get assistance with computer-related problems through the instructor.
5. Students will submit papers as MS Word, WordPerfect, or text files uploaded to the computer and routed to the instructor, as an "EMAIL ATTACHMENT. All email messages and ATTACHMENTS will include the student's: FULL NAME, EMAIL ADDRESS, COURSE TITLE, and ASSIGNMENT TITLE. If I can't read your file, I'll let you know.
6. Assigned papers will be submitted via the postal service or fax only if arrangements are made with the instructor beforehand.

Individual Student Responsibilities:
ACADEMIC HONESTY:

Canyon College policies are in effect. All work must be your own, unless the instructor authorizes collaboration, in which case you must, in writing, acknowledge the help you have received. Presenting as one's own the words, ideas, or expression of another in any form is cheating through plagiarism, and will not be tolerated. The claim of ignorance is no excuse.

GRADING POLICY:

You will be able to track your average exactly throughout the course. The grading scale is as follows: A = 90-100; B = 80-89; C = 70-79; D = 60-69; F = 0-59. The mid-term exam will count 30% of your total grade. The mid-term is an open book exam. However, the student has only 72 hours from the time it is posted in the virtual classroom and/or emailed to the student to return the completed exam to the instructor via email, as an email "ATTACHMENT", preferably in MS WORD FORMAT. The student will know in advance the standards for each assignment. The mid-term exam will be 20% of your final course grade. The final exam will be 20% of your total grade. Your online participation in the discussions will comprise 20% of your grade. Email homework and other assignments as assigned will be 20% of your total grade. The thesis will be 20% of your total grade. Each student is responsible for:
Students have exactly 72 hours from the time they receive the mid-term and final exam to complete it and return to the instructor, as an email "ATTACHMENT". Final examinations returned late shall have points deducted as follows: (Note Once You Open Your Email the Instructor Will Receive Notification That It has Been Read) The Time Starts Ticking!

Timelines:

12 hours late = (- 5 points)
24 hours late = (- 10 points)


another (- 10) points for every 24 hours thereafter up to 7 days.


Criteria Utilized for Grading Written Assignments

Assignments will be graded on a possible 100 point system
1. Misspelled Word = (-1 point) for each word (Use Spell & Grammar Check)
2. Proper Word Spelling, but misused word i.e., their, there = (-2 points) for each word
3. Improper Grammar = (-1 point) for each grammar mistake
4. Poor Sentence Structure = (-1 point) per sentence
5. Failed to Support Own Opinion with Valid Facts = (-5 points)
6. Rambling without making a point leaving reader lost = (-6 points)
7. Failed to explain theory or case in detail = (-10 points)
8. Failed to site source(s) in which information was found = (-4 points)
9. Failed to place full name on assignment = (-5 points)
10. Research paper(s) if assigned; for each APA or MLA format error = (-1 point) per error even if its a repeated error. (See MLA Reference Link Provided)
All Assignment(s): Received past their assigned due date will be penalized 5 points for each day late up to 7 days and shall not be scored after the 7th day late, receiving a zero.

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V. Grades

The grades will consist of a mid-term exam, a final exam, homework, other assignments as assigned and research paper if assigned and on line class participation through the weekly discussion question(s) with conferences.

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VI. Required Text

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VII. Course Schedule

Week 1 | Week 2 | Week 3 | Week 4 | Week 5 | Week 6 | Week 7 | Week 8
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Week 1: Introduction
Readings:
1. Discuss your identified experiences if any as related to strategic planning knowledge, skills and abilities. Also discuss the importance of "down-board thinking" in relationship to competition and other environmental factors. | Return to Syllabus Index | Return to Weekly Index |

Week 2: The Process of Envisioning & Applied Strategic Planning

Readings: 1. Identify the change in culture discussed regarding British Airways per the text. You may also talk about other studies you wish to share with the class. If so, (Explain your answers in detail ensuring you cite your source(s). Be specific when utilizing and citing URL's). | Return to Syllabus Index | Return to Weekly Index |

Week 3: Consultant Roles & Planning to Plan

Readings:
1. Utilize the World Wide Web to locate a resent article regarding strategic planning. Post the article in the classroom, include at the bottom of the article your views on what the article stated. Explain how the article did or did not reconfirm your reading in the text? | Return to Syllabus Index | Return to Weekly Index |

Week 4: Environmental Monitoring (Online Mid-term)
Readings:
1. Describe the importance of the expansion/contraction mode and the impact of the over expansion and survival modes.
2. Discuss the two essential aspects of environmental monitoring, which need to be confronted in the planning process.
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Week 5: Values Scan & Mission Formulation
Readings:
1. Discuss the not-for-profit sector, and the importance of answering the question of what function the organization serves in the What, Who, How and Why of the mission statement.
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Week 6: Strategic Business Modeling & Performance Audit
Readings:
1. Describe examples of critical success indicators for both profit and not-for-profit organizations.
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Week 7: GAP Analysis & Action Plans (Horizontally and Vertically)
Readings:
1. Discuss the "Y" and "Z" models and other aspects of GAP analysis.
2. Discuss integrating action plans (horizontally and vertically).
1. Describe the term "trigger points" and a number of key indicators.
2. Discuss the contingency-planning matrix
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Week 8: Final Exam (Thesis Due this Week)
Final Exam will be taken this week. VIII. Internet Reference Sites

American Hospital Assoc.
AHA Research Center
Financial Management Information
JCAHO
Healthcare Journal
APA Research Paper
Mr. Beshears Research Paper Info Page
MLA Research Paper/Thesis

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