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Canyon College

COURSE SYLLABUS:  Workplace Violence Prevention and Reaction

Course Title:	HLS404 - Workplace Violence Prevention and Reaction
Department:	Homeland Security
Instructor:	Ed Piper, MS, BA, AA - - Vita
Phone:	410-377-8004

Course Description:

Workplace violence includes traditional criminal attacks and acts of violence directed against organizations by disgruntled employees, supervisors and customers. It also includes the spillover of domestic violence into the workplace and acts of terrorism. This course provides students with an understanding of the holistic and systems approach towards preventing and responding to workplace violence. Students learn how to design a multidisciplinary strategy involving senior management, union officials, HR managers, Labor Law attorneys, Employee Assistance Program Professionals, Security, Safety, Public Relations and Maintenance. Students also learn how to develop effective incident reporting systems and tailored plans, policies and procedures. Simulations, case studies and an examination of best practices are utilized in this course.

Required Texts –   Online Bookstore

Ticking Bombs: Defusing Violence in the Workplace, by Michael Mantle and Steve Albrecht. Irwin Professional Publishing (McGraw-Hill), 1994. ISBN: 0786301899

On-Line Government Publication to Review: Recommendations for Workplace Violence Prevention Programs in Late-Night Retail Establishments

An overview of the above publication is available as a PowerPoint Presentation:

PowerPoint Presentation (Requires Microsoft PowerPoint or the free Microsoft PowerPoint Viewer * ) You may have to save this file to disk first, then click on it to view it. (The same text can be found in this next document below.)

Presentation Handouts (Requires Free Adobe Acrobat Reader)

* The latest free version of the Microsoft PowerPoint Viewer for your operating system can be found by going to: http://www.microsoft.com/downloads

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OSHA Web Site

Course Objectives:

1. To learn the characteristics of the different types of workplace violence.
2. To develop a better understanding of the causes of workplace violence.
3. To learn the basic methodologies involved in designing the workplace violence prevention and reaction system.

Course Requirements:

Successfully complete chapter readings, answer questions and email answers to instructor.
*Include page numbers from book. 50 points * 2 points for each question.
Students will write a 10-page research paper focused on: Workplace violence is traditionally conducted by: disgruntled employees, disgruntled supervisors, angry customers, parties involved in domestic violence spillover, criminals and terrorist. Provide recommendations for dealing with each of these threats. 50 points. Due by week 7.

GUIDELINES FOR RESEARCH PAPER:

The research paper will be 10 pages, double spaced and 12 font. Students may utilize any recognized writing style including MLA, APA, Chicago Style and Turabian. The paper must include footnotes and a bibliography. Students should provide at least 10 different sources in their bibliography.
Points will be deducted for the following:
Sloppy work: 5 Points
Poor Grammar: 5 Points
Repeated spelling errors: 5 Points
No Footnotes: 5 Points
Plagiarism: Automatic failure for the entire course!
Late Paper: 2 points for each day late

TOTAL FOR COURSE: 100 POINTS

I will determine your final grade based on the total number of points you have accumulated at the end of the semester. I do not award letter grades for each paper or exam. Your grade will be determined as follows:

95-100 points	A
90-94 points	A-
85-89 points	B+
80-84 points	B
75-79 points	B-
70-74 points	C+
65-69 points	C
60-64 points	C-
55-59 points	D
below 55 points	F

STUDENT ASSIGNMENTS/ACTIVITIES:

Each week after reading the assigned chapter(s) email the instructor the answer to the following questions.*Please include the page numbers of your source: Ticking Bombs, in your response

WEEK 1: Read Chapter One. Answer questions:

1. What is the parallel between drugs and alcohol?
2. Explain the workplace violence spectrum.

WEEK 2: Read Chapter Two. Answer questions:

1. What is the cause of a toxic workplace?
2. What is the financial impact of nonlethal workplace violence?

WEEK 3: Read Chapter Three. Answer questions:

1. Why is preemployment screening so important?
2. What are five critical elements of the background check criteria?
3. Is there a perfect employee?

WEEK 4: Read Chapter Four. Answer questions:

1. What are the common characteristics of perpetrators of workplace violence?
2. What are the early warning signs of emotional dysfunction?

WEEK 5: Read Chapter Five. Answer questions:

1. What did you learn from the Robert Mack interview?

WEEK 6: Read Chapter Six. Answer questions:

1. What's wrong with traditional discipline?
2. What is the role of the psychologist as a consultant?
3. Explain the Grote Harvey Model for discipline.
4. How do we gain a commitment to change?

WEEK 7: Read Chapter Seven. Answer questions:

1. Outline safe termination procedures.
2. Why should we never allow a terminated employee to return?
3. Explain the termination redundant cycle.
4. What is the role of psychologist in disturbed employee terminations?

WEEK 8: Read Chapter Eight. Answer questions:

1. How do I pick the right security company?
2. When do I need personal security for executives and how should I provide it?
3. Outline the standard responses very bound threat.
4. Should I always evacuate?

WEEK 9: Read Chapter Nine. Answer questions:

1. How do I prepare a workplace violence incident plan?
2. What are the elements of a post workplace violence plan?

WEEK 10: Read Chapter Ten. Answer questions:

1. After dealing with post trauma response, how do I restore confidence in my workplace?