HT389 - Managing the Lodging Operations
Hospitality and Tourism
Dr. George A. Gonzalez. Ph.D. MBA E-Mail | Vita
None
3 Semester Credits
Hotel Management And Operations, 3rd. Edition,
by Denney G. Rutherford. John Wiley & Sons, 2001.
ISBN-13: 9780471370529 ISBN: 0471370525
Learning objectives:
Mission of the department: how does this department fit in the big picture of the hotels organization?
People: who are the personnel, what are the jobs, what are the opportunities?
Interactions: how does this department connect to other departments in the hotel?
Management: who are the managers of this department?
Issues: what are the major issues that the managers and staff of this department face on the regular basis?
Budget: what are major budget variables?
Chapter 1
Give a summary on Chapter 1: overview of the main highlights you learned from. No more than 3 pages long. Also, elaborate and summarize the case 'Playing the Niches', pg. 35, is all about.
Chapter 2
Read case study: organization 'The Wickman Hotel' do case one and case two, pg. 64, 65
Chapter 3
Read case: Sunset Hotels and Suites
Elaborate and summarize what you understand in regards to 'General Managers: a view at the top'. pg. 92
Chapter 4
Elaborate and summarize on 4.8 mini case: The new FOM and also, answer the 4 questions for 4.9 to change or not to change: a case study at the front desk. pg. 138-139
Chapter 5
Elaborate and summarize on 5.10 case study: Housekeeping, Engineering and Security: what they mean and actions to take for interdisciplinary security plan, pg.211
Chapter 6
Elaborate and summarize on 6.11 case study: Food and Beverage Division. What they mean in regards to the case study. pg .287
Chapter 7
Elaborate and summarize on 7.13 mini case: Revamping The Marketing Research Department. What they mean. pg. 395
Chapter 8
Elaborate and summarize on this chapter what ‘Financial Control and Information Management’ means to you.
Chapter 9
Elaborate and summarize what 'Human Resources Policy Management’ means to you.
