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Canyon College



COURSE SYLLABUS: Room and Housekeeping Management

Course Title: Department: Instructor:

HT447 - Room and Housekeeping Management Hospitality and Tourism Russ Rodgers MBA, BA E-Mail - Vitae

Course Description:

This course presents a systematic approach to managing housekeeping operations in the hospitality industry.

Objectives:

1. Describe the role of the housekeeping department in hotel operations, and explain the importance of effective communication between housekeeping, the front office, and the engineering and maintenance division.
2. Identify typical cleaning responsibilities of the housekeeping department, and explain how area inventory lists, frequency schedules, performance standards, and productivity standards are used to plan and organize the housekeeping department.
3. Apply techniques to develop and improve human resources skills in recruiting, skills training, scheduling, and motivating. Techniques addressed include identifying sources of labor from non-traditional labor markets, implementing the four-step training method, developing a staffing guide, adopting alternative scheduling methods, and motivating the housekeeping staff.
4. Manage inventories of recycled and non-recycled items. Techniques addressed include establishing pars for different types of inventories, taking physical inventory, and implementing effective inventory control procedures.
5. Control expenses in the housekeeping department by using the operating budget as a control tool, tracking expenses on the basis of a budgeted cost-per-occupied-room, and implementing efficient purchasing practices.
6. Explain the safety and security needs of hospitality operations, how safety and security issues affect housekeeping personnel, what the executive housekeeper's responsibilities in relation to the federal government's OSHA Hazard Communication Standard, and know how to develop a hazard communication program for the housekeeping department of a hospitality operation.
7. Understand the managerial skills necessary to efficiently operate an on-premises laundry operation (OPL). Skills addressed include planning the physical layout of the laundry operation, developing procedures for laundering different fabrics, organizing the flow of linens through the laundering process, operating typical machines and equipment used in laundry operations, and staffing the OPL.
8. Develop procedures to ensure efficient and cost-effective use of labor and supplies in relation to guestroom cleaning.
9. Develop procedures for public area and other types of cleaning.
10. Develop selection criteria for ceiling surfaces, wall coverings, furniture, and fixtures, as well as cleaning procedures and general care guidelines.
11. Develop selection criteria for beds, linens, and uniforms.
12. Understand the basics of carpet and floor construction, the types of equipment used in carpet and floor care, and typical carpet and floor cleaning methods.

Group Teaching Guidelines:

This course is designed with twelve chapter sessions that can be combined or broken down to meet a variety of scheduling needs. Class activities are included in the Instructor's Guide.

Evaluation:

The student must complete twelve basic, self-scoring review quizzes and a comprehensive final examination.

Learning Resources: Housekeeping Management, Second Edition, by Margaret M. Kappa, CHHE, Aleta Nitschke, CHA, and Patricia B. Schappert, CHHE.

Managing Housekeeping Operations, Second Edition
Required Textbooks: Online Bookstore

Housekeeping Management, Second Edition, by Margaret Kappa, CHHE,
Aleta Nitschke, CHA, and Patricia Schappert, CHHE.
ISBN: 0866121560 ISBN-13: 9780866121569

The authors are:
- Margaret M. Kappa, CHHE, Consultant, Hospitality Housekeeping
- Aleta Nitschke, CHA, Former Corporate Director of Rooms, Radisson Hotel Corporation
- Patricia B. Schappert, CHHE, Director of Housekeeping, Opryland Hotel


Videos (Supplemental/Applicable - Contact Professor)

Stay Safe: Awareness Training for Housekeepers

Housekeepers are the eyes and ears of your property--if they have been trained on what to look for. This video training program alerts housekeepers to possible dangers and prepares them for their responsibilities to establish and maintain a safe environment for both guests and employees.

Housekeeping: Laundry Operations

Employees clearly see how their work impacts guest satisfaction and understand their role in the nine-step laundry cycle. This video helps: lengthen the life of laundry equipment and delicate linens and towels; reduce sick time and compensation claims through safer use of chemicals, proper lifting, and safe procedures for possible exposure to bloodborne pathogens; save on energy, chemical use, and labor through improved efficiency.

Housekeeping: Quality Guestroom Cleaning

This video clearly shows your housekeeping staff the latest systematic cleaning methods, combining safety, speed, economy, and thoroughness. Save time with sure-fire systems for cleaning the bathroom, making beds, and more. Save money with more efficient use of cleaning products. Use the newest safety procedures for everything from stripping beds to emptying ashtrays. Protect guests’ privacy and avoid uncomfortable situations by entering guestrooms correctly.

Housekeeping: Deep Cleaning Process

Keep your hotel looking “opening-day clean” and postpone costly renovations. This video quickly shows how to: extend the life of furniture and fixtures; keep carpet and draperies looking like new; clean and maintain areas that are often overlooked; reduce wear on mattresses and bedding; schedule deep cleaning activities into the workflow without disrupting business.