This self-paced course is an excellent resource when preparing to take the Western Schools CEU exam. It addresses a wide range of management/supervisory skills which are pertinent to every successful nurse. All nurses are now called upon to be coordinators and integrators of the delivery of client care, as they interact with clients, coworkers, and other health care professionals. Whether a nurse is a "Head Nurse Department Manager" or a "Staff Nurse Unit Manager", management strategies are necessary on a daily basis.
This course will enable you to increase your knowledge of management strategies by:
Discussing the responsibilities, attitudes and skills needed to become an effective nurse
manager
Identifying good communication skills, and how you can use skills to maintain good staff
relations
Recognizing guidelines for directing staff, and planning and conducting effective meetings
Identifying ways to build cooperation and teamwork among nursing staff
Identifying ways you can employ time management techniques to increase your effectiveness
as a nurse manager
Discussing the nurse manager's function in training nursing staff
Identifying skills needed for interviewing and orienting new nurses to your workplace
Recognizing ways to accomplish unit and health care facility goals by working through others,
and ways to build good human relations
Identifying ways to organize and plan activities in your nursing unit
Recognizing the nurse manager's function in training nursing staff
...And more!
This course offers proven techniques to help improve these skills, while enhancing one's
professional development. Passing an open-book proficiency examination is required. Each
student will have up to 3 months to complete the course.
Supervisory Skills for Nurses By Glora York, RN, MAed ISBN: 1578010365
It is available for purchase at WESTERN SCHOOLS for $39.95 plus $6.95 S&H = $46.90. The order
telephone number is 800-618-1670.
HOW TO CONTACT YOUR INSTRUCTOR:
I am very accessible and will communicate with each student as deemed necessary throughout the
course. Please feel free to contact me at any time with questions, concerns, feedback, etc. I
prefer to be contacted via e-mail or fax at 972-227-3445 (Please notify me via e-mail before
faxing). However, I may also be reached by telephone at 972-227-3445. I look forward to working
with each student, and I am always glad to help.
SUMMARY:
SOME OF THE SUBJECTS COVERED INCLUDE:
The role of the Nurse Supervisor (responsibilities, relationships, attitude)
Understanding human behavior (providing a motivational environment, meeting staff needs,
responding to the effects of human values, organizational norms, improving interpersonal
perception, stress-management)
Basic communication skills (verbal skills, physical barriers, perceptual filters, cultural
barriers, establishing credibility, listening skills, written correspondences)
Relations with nursing staff (effective feedback, giving direction, planning and conducting
meetings)
Building cooperation with nursing staff (cooperating with your boss, staff, groups, teams)
Relations with clients (off-the-job, on-the-job, stress-management, telephone courtesy,
bilingual communications)
Organizing and planning skills for nurse supervisors (employee charts, flow charts, files,
documentation, weekly and daily goals, committees, task forces, informal organization)
Time management for nurse supervisors (delegating authority, prioritizing, 7 rules of
efficiency, 7 "red flags")
Guiding team projects (performance standards, target dates, tracking system, progress
reports, conflict resolution, policies and procedures)
Interviewing and orienting nurses (screening of job applicants, health care facility
orientation)
Training nursing staff (training resources, setting objectives, creating an instruction plan)
Performance appraisals (assessing and directing the work of others, staff performance,
preparing for review, employee self-appraisal, improved performance)
Discipline and grievances in the health care facility (addressing complaints, disciplining
nurses and ancillary staff, communicating your expectations, arbitration)
EXAMINATIONS:
The "Final Exam" will be the only exam for this course. It will be an open-book exam which is located at the back of each of the 13 chapters. Students will Email their Answer Sheet to me upon completion of course, and I will promptly reply with the grade for the course. Each student must score 70% or better in order to pass this course. My Email address: adams@doctorajadams.com or ajadams@canyoncollege.edu
NOTE TO ALL STUDENTS:
This exam is different from the CEU exam. In addition to this exam, if you wish to receive CEU credits for 30 contact hours, you may complete the Western Schools exam, and send their Answer Sheet to them.
STEPS TO TAKE FOR COURSE:
Enroll in the course by clicking the link for Admission Policies, located at the top of this page. Canyon College will notify your instructor, Aundrea Adams, of your enrollment.
Aundrea Adams will then email you giving you full instructions regarding taking the course exam.
Order your textbook immediately.
When you receive your textbook, begin reading and studying the textbook at your own pace. You have up to 3 months to complete course.
Feel free to Email Aundrea Adams anytime with questions, clarifications, feedback, etc. Email address: adams@doctorajadams.com or ajadams@canyoncollege.edu
Upon completion of the course, I will grade your final examination and submit your grade to Canyon College. I will then Email the final course grade to the student.
After you receive your grade you may request an official grade letter or transcript information from admissions@canyoncollege.edu
