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Canyon College

Marco A. Albarran, MBA, BS
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Biographical Information

Education:

M.B.A. Lynn University, Boca Raton, FL, Hospitality Management, 2000
B.S. Lynn University, Boca Raton, FL, Hospitality Management, 1998

Experience:

2003 to Present
Academic Program Director, Hospitality Management

2002
Florida Metropolitan University, FT. LAUDERDALE, FL
Adjuct Professor

Review all aspects of the Hospitality Management Program.
Educate students on Hospitality Management, Food and Beverage Management, Hospitality Law, Hospitality Marketing, Purchasing, Front Office Procedures, Hotel Development, Resort Management and oversee externships.
Participate in academic advising.
Examine daily progress and attendance of students.
Evaluate and execute various teaching tools and methods including tests, articles, projects, case studies, field trips and role-playing daily challenges to facilitate learning.
Recruit and supervise hospitality instructors.
Conduct Advisory Board Meetings.
Implement a retention plan and manage attrition rates.

2001 to 2003
Assistant Executive Houskeeping Manager

2001 to 2003
Service Leader

2000 to 2001
Front Desk Supervisor
HEI/SMILEZZZ Hospitality LLP
Quorum Hotel and Resorts
Property: Holiday Inn Boca Raton Town Center, FL

Manager on duty.
Oversee hotel operations and staff of 50 to supply 184 guestrooms, 3 restaurants, catering and functions.
Supervise, motivate, develop, monitor and schedule diverse and well-educated teams from Front Office and Housekeeping Departments (35 employees) thru role-play, meetings, incentives and workshops.
Analyze purchase orders, employee performance, payroll, budget, inventory, standards and expense control procedures.
Manage and conduct benchmark analysis of Guest Satisfaction Tracking System, the most aggressive tool to solicit guest feedback, trends, and overall property statistics. Consult epartments and general manager on service up-dates, through monthly reports, in developing and monitoring goals to increase customer satisfaction and reduce guest relation issues; the resulting analysis, improving overall service index 10%, ranking our property number 2 in our South Florida geogroup under full service brand hotels. Facilitate hospitality values and culture.
Organize Service Control Plan and Continuous Service Improvement Process 2000.
Advise department heads supervise areas in need of management action plans.
Plan and coordinate service meetings and presentations with general manager.
Safety Committee member.
Participated in quarterly sales blitzes.
Priority Club Member’s Choice 2000-2002 and Employee of the Month for February 2002, the busiest and most challenging month.

2002
Keiser College, Ft. Lauderdale, FL
Hospitality Professor

Educated students on Convention Service Management, Front Office Management, Accounting, Audit, customer service, budgeting and human resources.
Contributed and assisted in academic advising.
Monitored daily progress and attendance of students.
Implemented diverse teaching tools and methods including tests, web projects, workshops, case studies and role-playing daily challenges to facilitate learning.

2001
Lynn University, Boca Raton, FL
Adjunct Professor

Developed course syllabus, tests and workshops.
Created and implemented diverse teaching tools and methods, such as power point presentations, web projects, case studies and role-playing daily challenges to facilitate learning.
Taught computer related Room Division Management operations, emphasizing on many technical and practical styles, attributes, values and goal settings in a general business and hotel atmosphere.

1997 to 1999
The Roasted Bean Cafe, Boca Raton, FL
Assistant Manager

Supervised, trained, assigned, motivated and evaluated wait staff and food service operations.
Managed and approved purchases and cash/credit card handling procedures customer service concerns and satisfaction.

Language Skills:

Spanish/English - Fluent
Portuguese - Intermediate
French/Italian - Basic Knowledge

Computer Skills:

Proficient in Windows
Microsoft Office 98/2000/XP
Holidex and Encore Programs