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Canyon College

Sandra L. Kirkland, MBA, BS
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Biographical Information

Education:

M.B.A. Arizona State University, emphasis in Computer Information Systems, 1995
B.S. University Of Phoenix, Business Administration, 1989

Certificates/Classes:

1997/2000 Oracle DBA Masters
1998 Sybase Database Courses
1990 - 1995 Attended numerous management seminars and management courses at Gateway Community College

Highlights Of Qualifications:

Education Synopsis:
University of Phoenix	1998 - Present	Online/Classroom
Lakeland College	2001 - Present	Online
Southern New Hampshire	2002 - Present	Online
Western International University	1997 - 1998	Classroom
Valencia Community College	1999 - 1999	Classroom
Maricopa Community College	1996 - 1998	Classroom

Management

• Highly organized with demonstrated leadership ability resulting in productive work environments. Possess excellent business, administrative, technical, and time management skills.
• History of comprehensive managerial experience competently administering basic business operations with solid experience in personnel management and staff supervision.
• Proven ability to successfully coordinate, plan, schedule, delegate, and prioritize multiple activities in a busy environment while introducing innovative solutions to optimize desired outcomes.
• Adept at operational/procedural policy management and overseeing day-to-day activities.
• Expert troubleshooter with talent for innovating and performing streamlining activities using automation to improve operations, promote efficiency, and cost effectiveness.

Education/Training

• Demonstrated ability to teach adult-learners in a classroom and an online (internet) environment as an educator.
• Possess extensive training and development skills. Solid background as an educator and trainer.
• Experienced at conducting training sessions for system users intended to increase technical proficiency.
• Control, operate, and administer extensive information systems network for distributed population resulting in improved information and human resource management. Able to successfully motivate others.
• Direct entry-level orientation and advanced adult training programs allowing maximum utilization of resource talent resulting in more effective organizational integration.
• Develop, implement and revise various training manuals and materials. Excellent Technical Writing Skills.

Information Systems/Technical Expertise

• Technically competent with expertise in state-of-the-art computer technology, automated systems, and software applications, systems development life cycle, and continuous improvement in various work environments. Sharp in learning new systems.
• Adept at database administration including data analysis, data modeling, database design, and database development utilizing relational database management systems which includes: Sybase , Microsoft SQL Server, Oracle, Access, Paradox, FoxPro.
• Hardware/software experience encompasses mainframe computers and networked microcomputers as well as a variety of software utilities. Experienced in client-server technology and distributed systems.
• Proficient at providing user instruction and end-user support.
• Operating Systems: DOS, Unix, OS/2, Windows 95/98, Windows NT; Programming Languages: FOCUS, C++, Pal/Object Pal, Visual Basic, Access Basic, SQL; Database Management Systems: Sybase, Microsoft SQL Server, Oracle, Paradox, Access, FoxPro, Lotus Notes; Case Tools: Erwin/Modelmart, BPwin, PowerDesigner, BMC Patrol, Desktop DBA; Project Management Software: Primavera Project Planner, Microsoft Project.

Public Relations/Communications

• People and service-oriented with sound human relations and outstanding verbal/written communication abilities.
• Excellent public speaking ability with extensive presentation, demonstration, and instruction experience customized to diverse groups or individuals. Articulate and personable.
• Exceptional interpersonal, consultation, and advisory skills allow ease in building effective and positive working relationships. Equally effective performing independently or as a cooperative team member.
• Reputation for excellent client service and support skills including follow-up activities.
• Successfully interface with all levels of an organization, management, and the public. Able to successfully motivate others.
• Possess extensive training and development skills. Solid background as an educator and trainer.

Experience:

2000 to Present
Intel Corporation, Chandler, Arizona
Senior Software Engineer (Database Administrator)

Utilize technical and organization skills in providing both Oracle and Microsoft SQL Server support to internal and external customers. Provide project management skills to end of life an in-house mission critical system.

Project Manager responsible for ensuring that team meets deliverable deadlines. Proficient in the utilization of Microsoft        Project. Strong project management skills.

Provide both Oracle 8i and Microsoft SQL Server 7 support to both internal and external customers.

1998 to Present
University of Phoenix, Phoenix, Arizona
Faculty Member

Provide both online and instructor lead in the classroom education to adult-learners.

Develop syllabus, lectures, in-class activities and discussion questions for all classes.

Responsible for giving critical feedback to students in the online environment. Expected to participate 5 out of 7 days of        a week. Demonstrated technical experience in internet technology, Microsoft applications and Visio.

Responsible for grading, attendance, and other UOP administrative duties.

1998 to 2000
FedEx Corporate Services, Orlando, Florida
Process Lead/Senior Database Administrator - Data Modeling and Administration (DMA)

Utilized technical and organizational skills in guiding and directing DMA team in meeting deliverables and adhering to CHRONOS processes. Provided database administration skills in the design and creation of database environments for CHRONOS.

CHRONOS Project Manager responsible for ensuring that team meets deliverable deadlines. Proficient in the utilization        of Primavera and Webster. Strong project management skills.

Process advocate for the CHRONOS systems development life cycle and processes. Support the CHRONOS project        by ensuring that the team members are following the process. Managed the development and coordination of DMA's        strategic plan.

1998 to 1998
MED-Ai, Orlando, Florida
Microsoft SQL Server Database Administrator

Provided DBA support to an artificial intelligence application in a client-server environment for a health care organization in order to provide statistical analysis and predictor information to customers.

Facilitated the development and use of the database. Developed, implemented, and maintained security.

Managed database structure, data activity, administration, performance and tuning.

1997 to 1998
RESZOLUTIONS, INC., Phoenix, Arizona
Systems Analyst

Provided systems analysis and design for budget tracking and hotel reservations software applications for the organization.

Developed Budget Tracking application utilizing Microsoft Access and Microsoft SQL Server adhering to systems        development life cycle practices.

Provided data analysis for Microsoft SQL Server 6.5 and Sybase SQL Anywhere databases.

Created and maintained reports utilizing Infomaker. Developed and implemented computer training program.

Performed data modeling and database management activities. Performed systems problem-solving and implemented        corrective solutions. Managed 2 staff personnel and 2 contractors

1995 to 1998
ICCT, Chandler, Arizona
Consultant

As a self-employed consultant, provided applications development, database design, database development, and business process re-engineering to customers.

Provided business and computer consulting services to small business. Services included business process re-engineering        and implementation of information technology enablers.

Provided various computer services, which included desktop publishing, database design, development, and        implementation, computer programming, and strategies to implement an automated office.

Provided classroom instruction on various software products. Clients consist of public and private sector.

Adjunct faculty in the Business/Computer Information Systems division for Chandler Gilbert and Gateway Community        Colleges

1994 to 1996
RAINING À LA CARTE, Phoenix, Arizona
Training Consultant

Facilitated hands-on computer training classes for training organization.

Provided classroom instruction on various software products. Clients consisted of public and private sector.

Continuous process in remaining up-to-date on technology and products.

1990 to 1994
MARICOPA MANAGED CARE, Phoenix, Arizona
IT Manager

Used technical knowledge, communications and leadership skills to manage team to produce top quality product. Reduced cycle time from 120 days to 7 days.

Managed professional staff of 15. Responsibilities included payroll processing, performance reviews, coaching, and        motivating personnel.

Acted as relationship manager to internal and external customers.

Through process improvement reduced cycle time from 120 days to 7 days, which significantly impacted the bottom line.

1986 to 1990
UNIVERITY OF PHOENIX, Phoenix, Arizona
Systems Manager

Managed the student records tracking system and provided data security for an education organization.

Indirectly supervised staff of 40 in the implementation and utilization of the student records tracking system.

Primary tester in the development of the student records tracking system.

Developed and performed training on the usage of the student tracking system.